Golden Square Decoration Company

Refund and Returns Policy

Refund and Returns Policy

At Golden Square Decoration Company, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help make it right.

Returns

  • When Can You Return an Item?

      • The item must be unused, in its original condition, and in its original packaging.
      • Returns must be requested within 15 days of receiving the product.
  • Items That Cannot Be Returned:

      • Custom-made or personalized products.
      • Items bought on sale or clearance.
      • Opened or used paint products or related items.
  • How to Return an Item:

    • Contact our support team at +966 50 124 0982 to request a return.
    • Provide proof of purchase, such as your receipt or order number.
    • Once approved, send the item back to the address provided. Return shipping costs are your responsibility unless the item is damaged or incorrect.

Refunds

  • Who Qualifies for a Refund?

      • Refunds are only issued after the returned item is inspected.

      • The item must meet all return conditions.

  • Refund Timeline:

      • Once approved, refunds are processed within 7-10 business days after we receive the item.

      • Refunds will be sent to your original payment method.

  • Partial Refunds:

    • Items that show signs of use, have missing packaging, or are damaged due to improper handling may qualify for a partial refund.

Exchanges

  • You can exchange items if they arrive damaged, defective, or if you receive the wrong item.
  • Contact us within 7 days of receiving the product to arrange an exchange.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately.
  • Include photos of the issue and your order details.
  • We will replace the item or provide a full refund.

Order Cancellations

  • You can cancel your order before it is shipped. If the order has already been shipped, the return process will apply.
  • Contact us as soon as possible to request a cancellation.

Contact Information

For any questions or assistance with returns, refunds, or exchanges, please reach out to us:

  • Phone: +966 50 124 0982

Thank you for choosing Golden Square Decoration Company. Your satisfaction is our priority.